Free Garage Door Technician Interview Scorecard
Print one per candidate. Questions are grouped by area, each with a 1 to 5 rating and room for notes, so a service manager and a lead tech rating two different candidates produce something comparable. The answer key for every question is on the interview questions page.
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Garage door technician interview scorecard
Reviewed September 8, 2026 · tradegrader.ai
Diagnosis
The opener runs, the door comes up a few inches, then stops and drops back down. It worked fine yesterday. What do you do first, and what do you not do?
Best for: Service, commercial
A door closes partway and reverses, and the opener light flashes. Walk me through it.
Best for: Service
Tell me about a call you misdiagnosed.
Best for: All roles
Springs and safety
Walk me through replacing a torsion spring, start to finish.
Best for: All roles
What does an extension spring door need that a torsion door doesn't?
Best for: All roles
When do you replace one spring and when do you replace both?
Best for: Service, install/sales
Openers and installation
What do you test before you leave a new opener install, and how?
Best for: Installer, service
You're on a service call and the opener is twenty years old with no photo eyes at all. What do you tell the customer?
Best for: Service, install/sales
What do you measure before you order a door for a replacement?
Best for: Installer, install/sales
Customer-facing judgment
How do you explain a broken spring to a homeowner who wants to know why they can't just lift the door themselves?
Best for: Service, install/sales
A customer asks whether they could replace the spring themselves with a kit they found online. What do you say?
Best for: Service, install/sales
How do you present repair versus replacement when replacement pays better?
Best for: Install/sales
Their last shop
What was your split between installs, residential service, and commercial?
Best for: All roles
What would have kept you?
Best for: All roles
How were you dispatched and how was your work reviewed?
Best for: Service, commercial